Privacy Policy

  Effective date: October 11, 2025 

Hands of Hope Home Care LLC (“Hands of Hope,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our websites and pages (including handsofhopehomecare.com), use our forms (e.g., Constant Contact pop-ups/landing pages), or interact with our social communities (including Hope Happens Here: Support for Families & Aging Loved Ones on Facebook) (collectively, the “Services”).

If you have questions, contact us at info@handsofhopehomecare.com or (351) 201-8340.

Information you provide directly

• Contact details (name, email, phone, city/ZIP).
   
• Inquiry details (who you’re caring for, service interests, preferred contact time).
   
• Messages you send us, testimonials you submit with permission.
   
• Job applicant data (resume, work history) if you apply to work with us.
   

Information collected automatically

• Device and usage data (IP address, browser type, pages visited, time on page).
   
• Cookies and similar technologies for analytics, performance, and site functionality.
   

Information from third parties

• Email marketing platforms (e.g., Constant Contact) if you sign up for resources.
   
• Social platforms (e.g., Facebook) when you interact with our pages or ads.
   
• Referral partners who introduce you to us (with your knowledge).
   

Health information: Please avoid sending sensitive medical details through website forms or email. If you share health-related information with us, we will use it only to respond to your request and discuss care options. For highly sensitive matters, please call us.
 

We use information to:

• Respond to inquiries, schedule Care Connection Calls, and provide Services.
   
• Send requested materials (e.g., the Family Caregiver Starter Kit) and caregiver tips you opt into.
   
• Operate, secure, analyze, and improve our website and communications.
   
• Recruit and onboard staff and caregivers.
   
• Comply with legal obligations and enforce our terms.
   

Where applicable, we rely on: consent (e.g., email subscriptions), contract (to provide Services you request), legitimate interests (to improve and secure our Services), and legal obligations.

We may use first-party and third-party cookies (e.g., Google Analytics) to understand site usage and improve performance. You can control cookies via your browser settings. Some features may not function without cookies.

We do not sell your personal information. We share only as needed to run our Services:

• Vendors/Processors: hosting (e.g., GoDaddy), email marketing (Constant Contact), analytics, and similar providers that process data on our behalf under contracts.
   
• Legal/Compliance: when required by law, to protect rights, safety, or security.
   
• Business changes: if we undergo a merger, acquisition, or asset transfer, your data may be part of the transaction (you’ll be notified as required by law).
   

If you opt in, we’ll send helpful resources, event invites, and updates. You can unsubscribe at any time using the link in our emails or by emailing info@handsofhopehomecare.com.

Your choices

• Opt out of emails: click “unsubscribe” or email us.
   
• Cookie controls: adjust browser settings to block/delete cookies.
   

Your rights (depending on your location)

• Access, correct, or delete your personal information.
   
• Opt out of certain processing (e.g., targeted ads where applicable).
   
• Appeal a denied request (where required by law).
   

To exercise rights, email info@handsofhopehomecare.com with the subject “Privacy Request.” We may need to verify your identity.

California & certain U.S. states: You may have additional rights under state laws (e.g., access, delete, correct, limit sensitive data, and opt-out of sales/sharing). We do not sell personal information. Use the contact above to exercise rights.

Our Facebook group Hope Happens Here is a community space. Posts you choose to share there are governed by Facebook’s terms and policies. Please protect your own and others’ privacy; do not post sensitive health or financial information publicly.

Our website and Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact info@handsofhopehomecare.com and we will delete it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. Please avoid sending highly sensitive information via standard web forms or email.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy (e.g., to provide Services, meet legal or accounting requirements), then securely delete or anonymize it.

If you access our Services from outside the United States, your information may be processed in the U.S., where privacy laws may differ from yours.

Our website may link to third-party sites and services (e.g., resources directories, Constant Contact pages). We are not responsible for their content or privacy practices. Review their policies before providing personal information.

We may update this Privacy Policy periodically. The “Effective date” above reflects the latest version. Material changes will be posted on this page and, when required, notified by email or a site notice.

Hands of Hope Home Care LLC
140 Elliott St, Ste C6, Beverly, MA 01915
Email: info@handsofhopehomecare.com
Phone: (351) 201-8340
Website: https://handsofhopehomecare.com

Note: This Policy is provided for general informational purposes and does not constitute legal advice. Consider consulting counsel to align this Policy with your specific operations and state requirements.